FAQ - Page 2
38 results
How much does cancellation insurance cost ?
The insurance fee is 4.5% of the cost of the service(s).
What to do in the event of a claim ?
FOR THE CANCELLATION GUARANTEE
1- You must first notify Tignes Réservation.
2- You must declare your claim online to Chapka Assurances within 5 days at: http://www.chapkadirect.fr/sinistre
How do I use a gift voucher ?
If you have received a gift voucher, please contact Tignes Réservation on 00.33.4.79.40.03.03 or by email reservation@tignes.net
Gift vouchers cannot be converted on our Online Sale.
How do I book additional services ?
You can add these services (ski passes, ski lessons, equipment hire, etc.) to your file by logging into your customer account.
If you have any problems, please contact Tignes Réservation on 00.33.4.79.40.03.03 or e-mail reservation@tignes.net.
Please note that these services can only be purchased up to 3 days before your arrival.
GO TIGNES
Travel responsibly, trains, shuttles, taxis...find the best combination with GO TIGNES
How do I book my car park ?
Book your car park in Tignes with INDIGO
When do I receive the details of my arrival ?
You will receive all the information by e-mail (key delivery, arrival - departure, service provider contacts, etc.) once the balance of your booking has been paid.
You will then receive a voucher.
What should I do if I don't receive my voucher ?
Contact Tignes Réservation on 00.33.4.79.40.03.03 or by e-mail reservation@tignes.net
Where do I collect the keys to my accommodation ?
The keys are to be collected from your accommodation provider, whose contact details are given on the exchange voucher.
What are the arrival/departure times ?
The information will be mentioned on my arrival documents.
What should I do if I arrive late ?
If you are arriving late, please contact your accommodation provider during opening hours.
How can I book bed linen, towels, cleaning and baby cots ?
You can book these services directly with your accommodation provider before your arrival.
How do I book the My Tignes card in summer ?
You must order the My Tignes cards on the My Tignes website.
When you book accommodation identified on our website with the logo , your accommodation partner will offer you the My Tignes card at a preferential rate and will send you a promotional code.
How and where can I collect the services I have booked (ski passes, ski lessons)
For ski passes, you will receive an email the week before your stay containing a QR Code which you can use to collect your passes from the STGM cash desks.
For ski lessons, you will receive the lesson cards by email.
For ski equipment hire, you will receive an exchange voucher which you will need to present at the selected shop.
How and where to buy non-reserved ski-pass with Tignes Réservation ?
Ski-passes can be purchased on site directly from the STGM office.
The rates applied will be the current public rates.
How do I report a malfunction ?
You can report a problem with your booking by sending an email to reservation@tignes.net
You can also make a report on the Tignes website, in the Contact us section.
How can I give feedback on my stay ?
Following your stay, you will receive an e-mail inviting you to give your opinion.
How can I stay in touch with Tignes Reservation ?
You can receive offers from Tignes Réservation by subscribing to our newsletter.